Telephone/Video Calling/Remote Appointments: Information Sheet for Students

Student Accessibility Services

York University
4700 Keele Street
Toronto, Ontario
M3J1 P3

The following information will help you prepare for Telephone/Video Calling/Remote Appointments:

  1. Videoconferencing technology will be used and although you will not be in the same room as your Accessibility Counsellor/AT Specialist/ASD Coach or another staff member of Student Accessibility Services, you will receive the same level of care as an in-person session.
  2. The appointment will take place over a secure network with high levels of encryption Accessibility Services is using a platform, Zoom, that is specifically designed for protected video conferencing that complies with high standards of encryption. There are still potential risks, as with many other types of technology, including interruptions, unauthorized access and technical difficulties. Either you or your Accessibility Counsellor/AT Specialist/ASD Coach/Accessibility Services Staff member can discontinue the appointment if the videoconferencing is not adequate for the session.
  3. The session will not be recorded by either you, or your Accessibility Counsellor/AT Specialist/ASD Coach/Accessibility Services Staff member unless mutual, explicit written permission is given.
  4. You have the right to withhold or withdraw consent to the use of Telephone/Video Calling/Remote Appointments at any time. You can withdraw consent by notifying your Accessibility Counsellor/AT Specialist/ASD Coach via email.
  5. The purpose of most telephone/video calls/remote appointments is to put academic accommodations in place and/or relevant services and support. Please refer to the “About Us” section on our website for more information about the possible content of calls.
  6. If you have any concerns about your appointment, you can contact your Accessibility Counsellor/AT Specialist/ASD Coach or by emailing

FOR CLIENTS USING A PERSONAL DEVICE (e.g., at home, or in the community):

If you will be using a personal device for an appointment, you agree to and understand the following:

  1. You will confirm the phone number and/or email address you wish to use for the appointment when the appointment is confirmed.
  2. All reasonable efforts will be made, prior to the start of the appointment, to confirm that you have access to a private (non-public) space for the duration of the appointment.
  3. You will ensure that you have access to high-speed internet for the duration of the appointment.
  4. You will remain at a fixed location (e.g., not a moving vehicle) throughout the appointment.
  5. You will provide an alternate mode of communication (e.g., land line or a mobile phone number) at the start of the appointment in the event that the connection is lost.
  6. When a telephone call is the method of communication, students can expect that the call will be displaced as “No Caller ID”. Please ensure your device is set to allow calls from this caller type just for the time of your appointment if you have it disabled. Ensuring that your “Do Not Disturb” function is disabled to be able to take the call.
  7. Students who are engaging with an Assistive Technology (AT) Specialist might be asked to “share their screen” and/or provide remote access to their desktop during a call so that the AT Specialist can support them.